LIFETIME WARRANTY:

Ann Ivory Studios, at their discretion, will repair or replace any knob or pull that breaks or fails to perform due to manufacturing defects. No time limit, and we'll even cover the return shipping for two years after ordering. After two years from the initial order, all shipping costs are the responsibility of the consumer.

While we take special care in packing our goods to reach you safely, we understand that things can happen while in transit. Artwork is thoroughly inspected and photographed prior to shipping. Please inspect your product as you are unpacking for any damage that may have occurred during shipping.

If you suspect damage, please take photos of product and packaging and notify us immediately (within 10 business days) to discuss repair or replacement.

All purchases over $200 are fully insured. 

RETURNS:

Prior Authorization is required for all knob returns.

Return requests must be made within 10 days of receipt of goods to qualify for a store credit. Authorized returns must be mailed to a provided address within 10 days of authorization. Store credit is redeemable for 1 year and can be used on any of our in stock products.

NON-RETURNABLES:

Hardware Pulls and artwork are considered custom order and are non-returnable. Knob orders over 15 pieces are created as matching collection and considered custom order and non-returnable.